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FAQ

Shipping & Returns

Tru Melange is pleased to offer free domestic U.S. ground shipping on all orders over $59.99 in the continental U.S. Standard shipping for orders under $59.99 is $6.00.

Orders will typically be delivered within 4-5 business days. Orders placed on Friday after 12:00 pm CST will ship on Monday. Orders placed on weekends will be shipped the following business day. If your order was placed Monday thru Thursday, it will typically be packed and shipped within 48 hours. Orders are typically fulfilled between 8:00 am and 4:30 pm CST, Monday through Friday.
We also offer expedited shipping to U.S. orders for an additional fee.

We are committed to bringing you the highest quality in all-natural aromatherapy candle products. We stand behind the integrity of our merchandise, and if for any reason you are not fully satisfied with your purchase, you may return it within 30 days of your purchase date for an even exchange or a full refund.

Exchanges are always free, and returns will be refunded in the original method of payment. Candles are not eligible for returns after the wick has been ignited unless there is a clear deficiency of the integrity of the candle wax, fragrance or/and ability to properly perform—in which case, please contact us right away so we can rectify this situation for you. We recommend only trying one item at a time as refund is only eligible for 2 items per customer.

Tru Melange does not accept returns more than 30 days after delivery. We apologize for any inconvenience this may cause. 

Please use this contact form to initiate the return.

Candle care

• Always ensure stability

• Never leave lit candle unattended

• Keep out of reach of children and pets

• Candle tins and jars will get hot, place on heat resistant surface only

• Remove all match and wick debris before lighting

• Keep wick trimmed to 1/4" before each lighting

• Burn candle for 3 to 4 hours at a time

• Avoid placing in drafty areas

Burn time by weight:

• 3oz: 18 HRS

• 3.5oz: 20 HRS

• 4oz: 20 HRS

• 5oz: 25 HRS

• 7oz: 40 HRS

• 9oz: 48 HRS

• 12oz: 60 HRS

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